24/7
Always-on agents
100%
Conversation visibility
RM400
Flat monthly rate
RM0.05
Per message handled
The Product — Welfana Agent
One platform, every conversation. From a single-agent startup to a multi-branch enterprise — Welfana scales with you.
Trained AI Agents
Create multiple AI agents with custom instructions, product knowledge and guardrails. Upload PDFs, paste FAQs or link documents — agents learn instantly via RAG semantic retrieval.
Groups & Smart Routing
Organize conversations by branch, department or product line. Auto-route messages by keywords or AI intent — customers reach the right agent without manual triage.
Conversation Dashboard
See every conversation in real-time. Filter by group, status or agent. Switch between AI and human handling with one click — you always stay in control.
Agent Guardrails
Built-in safeguards prevent hallucinations. Your AI stays on-brand, never makes up prices, and hands off to a human when it can't help.
Billing & Payments
Automatic monthly invoices with transparent line items. Pay via DuitNow QR, FPX, credit/debit card or bank transfer — no per-seat fees, no hidden costs.
Multi-Channel Ready
WhatsApp today. Telegram, web chat and more tomorrow. One orchestrator, every channel, unified visibility.
How It Works
From zero to live AI agent in four steps.
Connect WhatsApp
Link your WhatsApp Business number via Meta OAuth. Takes two minutes.
Train Your Agent
Create an AI agent, paste product info or upload PDFs. It learns instantly.
Organize Groups
Create groups for branches or departments. Assign agents and team members.
Go Live
Customers message WhatsApp → AI responds instantly → you monitor in the dashboard.
Simple Pricing
Two numbers. No per-seat fees. No hidden costs.
Everything included. Pay only for the messages you handle.
- Unlimited AI agents
- Unlimited team members
- Unlimited WhatsApp lines
- Knowledge base with RAG
- Groups, routing & team management
- Conversation flow visualizer
- Billing & invoicing
- CRM with auto-customer creation
Example monthly bills
Payment methods: DuitNow QR · FPX Bank Transfer · Credit / Debit Card · Manual Bank Transfer
Technology that simplifies life
Every business owner knows the feeling — the phone never stops, and there are never enough hours. Welfana exists to change that. We build products and services that take the repetitive, time-consuming work off your plate, so you and your team can focus on what actually matters.
Our flagship product, Welfana Agent, puts an always-on AI sales agent inside WhatsApp — answering customers instantly, routing them to the right team, and never losing a lead after hours. It's not technology for technology's sake. It's technology that gives you your time back.
Behind the product stands a decade of enterprise and data architecture experience. The same team that designs high-performance platforms for large organizations now builds tools any business can use — from a neighbourhood store to a nationwide enterprise. One mission: make powerful technology simple, honest, and affordable.
Consulting Services
Beyond the product — a boutique consultancy helping enterprises simplify complex systems.
Enterprise Architecture
Establish the right mindset, understanding and expectations. We help define your enterprise capabilities, goals, design and lifecycle.
Data Architecture
Transform data into a first-class citizen of your enterprise. End-to-end solutions in data management, governance and architecture.
High Performance Engineering
Solve performance issues and leverage powerful modern platforms such as Kubernetes and Hazelcast.
GovTech
Building digital government services with extensive experience and a clear understanding of the challenges and requirements in the GovTech environment.
About Us
Welfana Business System builds products and services that make technology work for people — not the other way around. We are a team of solution architects, engineers and consultants who believe powerful tools should feel simple, and honest pricing should be the default.
- Welfana Agent — AI sales agents on WhatsApp for SMEs and enterprises
- Spearheading your Enterprise Architecture initiatives
- Lean Solutions Architecture
- Building high-performance application and service delivery platforms
Contact
Location:
Suite 29-7, Dua Sentral Suite, 8 Jalan Tun Sambanthan, 50470 Kuala Lumpur
Email:
hello@welfana.com